TECHNICAL SUPPORT: FAQs

Treasury Product FAQ

FAQ 1:What storage devices can be accessed by Treasury?

Images and other external datatypes are stored in conventional MS-DOS files, so provided the storage device is recognised by MS-DOS, Treasury will be able to access it. Some Jukeboxes do have special access mechanisms that do not conform to MS-DOS rules, and these are not supported by Treasury.

FAQ 2:Why do I get the error message ‘DDE Transaction Failure’ when I’m trying to save images from AcQuis into Treasury?

Treasury needs to be opened, with an appropriate form opened also, in Edit mode, for images to be filed into Treasury from AcQuis. If you are using a modified version of the sample database, choose Open from the File menu and then choose the database you wish to update. After entering a password choose Whole Database from the Edit menu and choose the Data Entry form. When an image is saved using AcQuis, Treasury will now be updated accordingly, giving the user the option of editing any information into the new record.

FAQ 3:I have opened up Treasury in the way explained in FAQ 002, but my images are not being transferred to Treasury when saved using AcQuis. Why is this?

The most likely cause is that the ‘Treasury Link’ in AcQuis has not been switched on. From the File menu in AcQuis choose Treasury Link and check the box that says Automatically Update Treasury. Provided a suitable form is opened, new records will now be entered into your database.

FAQ 4:

FAQ 5:Will Treasury work over a network?

If a copy of Treasury running on one local PC has access to database, image and other files on another PC via a network then Treasury will access those files (for viewing and editing) just as if they were stored locally. There are no facilities in Treasury to permit simultaneous editing of the same database file by more than one user. Databases that have been independently edited or created can, however, be merged together.

FAQ 6:Why does everything work fine with one form, but not another?

This is probably because you have not defined the input mechanisms correctly on the second form. You need to define input mechanisms for your fields for each form. This is for the sake of flexibility; you can determine the contents of a field in different ways on each form. Remember that if you don’t define an input mechanism for a field that is shown on a form, the entry is coloured blue.

FAQ 7:Why do I get the error message ‘Unrecognised File Extension’?

Your file’s extension (after the dot) is not recognised as matching one of Treasury’s supported file types.

FAQ 8:Why do I get the error message ‘Unable to extract icon from executable’?

Treasury is trying to paint an external reference object (to another application) using a programme icon, but there is no icon available in the executable file.

FAQ 9:Why do I get the error message ‘Unable to start Clipboard Viewer’?

Treasury has placed a picture in the Clipboard, but cannot start the Clipboard Viewer window. Try checking that it is on the path.

FAQ 10:What image compression facilities does Treasury support?

Image compression is carried out before the image is stored – normally as the image is captured. Treasury is not involved in this process and therefore does not itself contain compression facilities. Treasury is however, involved in reading back compressed files for display and can decompress and display a number of compressed file formats.

FAQ 11:How large can a Treasury database be?

The limits are a function of PC memory available, and the size of each record. For example, a database might contain records with 4 fields, each of (on average) 35 bytes. Thus each record averages 140 bytes (4 x 35) and if there is 100MB of virtual memory available for data, then the maximum Treasury database is approximately 750,000 records.

FAQ 12:Why are the images I am trying to place into Treasury not appearing?

If you cannot see your images on your forms, inspect the form using the form designer and ensure you have an appropriate entry on the form where you want the image displayed. Use the following procedure:
Point to the entry and ensure that the status bar correctly identifies the external reference field you want to display. For example, if your field is called pic , the status bar should show:
Field: pic (External Reference) Origin …
If this is not the case:

• Select the entry, choose Change Field from the Edit menu and select pic (paint) from the drop down list (select paint because you want to paint the object on the screen, not see a component of it such as the filename).
• Choose Paint options>Fixed, Scale.
• Choose Update from the File menu to update the form definition.

Second, make sure you have the correct input mechanism for the field using the following procedure:

Choose Inputs from the Edit menu, select the appropriate field (pic), and click the Edit button.

If your images are not being displayed it is almost certainly because you have overridden the defaults for these input mechanisms. Temporarily set them back to the defaults, as follows:
For the (name) component, set the input mechanism to ‘Manual Input – Default field empty’.
For the (type) component, set the input mechanism to ‘From Extension’.
For the (picture No.) component, set the input mechanism to ‘Manual Input – Default field empty’.
Choose Update from the File menu to update the form definition.
Finally, if you still cannot see your images and there is no error message, temporarily add entries to your form so that you can see all three components of the external reference, its name, type, and picture No. components, as follows:

• Choose Add Entry from the form designer Edit menu and select pic(name), pic(type), and pic(picture No.) in turn.
• Choose update from the File menu to update the form definition.
• Open an editor using this form if necessary.
• Add a new record, specify the filename of an image and save the changes.
• Make sure that the type and picture No. components are filled in correctly. If they are not, check the input mechanisms more carefully